Refund policy

MPC Health – Returns & Refund Policy

At MPC Health, your satisfaction means everything to us. Each product is carefully checked and packed before it leaves our warehouse. However, if you receive a wrong or faulty item, we’ll make sure to resolve it quickly and fairly.

1. Eligibility for Return or Refund

  • You can request a return or refund within 7 days of receiving your order.

  • A return or refund is only eligible if:

    • You received the wrong product, or

    • The product is faulty or damaged upon arrival.

  • Products must be returned in their original packaging, with all labels and seals intact.

  • Opened, used, or tampered products are not eligible for return due to health and hygiene reasons.

2. Items Not Eligible for Return

For safety and quality control, the following cannot be returned:

  • Opened or used supplements.

  • Bundles, promotional, or discounted products.

  • Products damaged due to customer mishandling after delivery.

  • Packaging with minor dents or imperfections that do not affect product quality.

3. How to Request a Return or Refund

  1. Contact us within 7 days of receiving your order.

    • WhatsApp us at 0341-3353009.

    • Provide your Order Number, Delivery Date, and a short description of the issue.

    • Attach clear photos or videos showing the problem.

  2. Once your request is reviewed and approved, you’ll be asked to send the product to:
    MPC Health
    Shahra-e-Faisal, Karachi, Pakistan

    (Please note: return shipping costs are covered by the customer.)

  3. After we receive and inspect the product (usually within 2–3 working days), we’ll confirm your refund approval.

4. Refund Method

  • Refunds are issued only via bank transfer in Pakistani Rupees (PKR).

  • Please provide your bank details once your return is approved (Account Title, Bank Name, Account Number/IBAN).

  • Refunds are processed within 5–7 working days after inspection approval.

  • Delivery and return shipping charges are non-refundable.

5. Return Shipping Responsibility

  • The customer covers the return shipping in all cases.

  • Please use a trackable courier service and keep the shipping receipt until your return is confirmed.

  • MPC Health is not responsible for lost or damaged parcels during return transit.

6. Delivery Issues

  • If your order is marked “delivered” by the courier but not received, contact us within 48 hours so we can start a trace with the courier.

  • Undelivered or returned parcels due to incorrect address or failed delivery attempts can be reshipped at the customer’s cost.

7. Order Changes & Cancellations

  • Orders can only be changed or cancelled before dispatch.

  • Once an order has been shipped, the standard return/refund process will apply.

8. Fair Use Policy

We aim to ensure every customer has a fair experience. If we notice repeated or inconsistent return claims, MPC Health reserves the right to decline future requests after proper review.

9. Need Help?

For any assistance with returns, refunds, or delivery issues:
📱 WhatsApp: 0341-3353009
🕓 Timings: Monday to Saturday, 10:00 AM – 6:00 PM

Our support team will be happy to guide you through the process.

Note

This policy applies to all purchases made directly through MPC Health’s official website and verified sales channels within Pakistan. The company reserves the right to update or amend this policy without prior notice.